Frequently Asked Questions

Got questions? Check out our most frequently asked questions – you might find the answer you're looking for right here. If not, feel free to reach out to us anytime at [email protected] – we're happy to help!

Product Information

Yes, all of our sunglasses provide 100% UV400 protection, which means your eyes are fully shielded from harmful UVA and UVB rays.

Our sunglasses are made from lightweight yet durable materials. This combination of strength and comfort makes them perfect for all-day wear – whether you're working out or just out and about.

Payment

Your payment is in safe hands with us.
All transactions are processed through Shopify Payments, using advanced encryption technology and meeting the highest banking security standards.

Your card details are sent directly to the bank in encrypted form – we never see or store this information.

Orders & Delivery

Once your order is complete, you'll receive a confirmation email with a tracking link. You can use it to check the status of your delivery anytime.

No, at the moment our sunglasses are exclusively available in Switzerland.

Shipping usually takes 2 to 4 business days. You’ll receive a tracking link via email as soon as your order has been dispatched.

All orders are shipped free of charge.

Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging.
Please note that return shipping costs are the responsibility of the customer.

Warranty

We stand behind the quality of our products – that’s why we offer a 14-day return window from the date of delivery.

During this time, you may return unused and undamaged sunglasses in their original packaging – no hassle.

We do not offer any additional warranty or guarantee beyond this period.
Please inspect your sunglasses upon arrival and report any issues immediately, so we can find a solution together.

Other

No, at this time our sunglasses are available exclusively through our online store.